We at everyoneincluded™ have special insight into the overlooked part of the market that wants accessible and inclusive services. We look at the Customer Life Cycle (figure to the right) as a series of experiences. Knowing what to do at each stage is important but equally as critical is how they link together into a seamless network.
We understand demand and behaviour and have a unique approach that provides you with comprehensive answers, not piecemeal fixes. While others may have a great deal of expertise with universal design or staff disability awareness training - we understand that you need to do to make strategic investments. We get to the essence of what the customer wants and determine how to best incorporate this into your business. In the end, you find out what needs to be done to make customers out of people that don't receive the attention they deserve and help you get there.
Did You Know?
 15 to 20% (650 million) people worldwide have a disability (UN)
51.2 million Americans have a disability with $220B in discretionary income (US Census)
14.3% of Canadians reported a disability, up 21.4% between 2001 and 2006 (Stats Can)
76 million Americans are over 50 and this is growing fast (US Census) |
